Privacy Policy
Privacy and Consent
Who are we?
‘We’, ‘us’ and ‘our’ refer to Aspire Finance Group and its related entities which hold the following authorisations and registrations:
Australian Business Number: 53 658 890 503
Australian Credit Licence Number: 384704
Australian Credit Representative Number: 560120
External Dispute Resolution Scheme: www.afca.org.au | 1800 931 678
Our commitment to protecting your privacy
At Aspire Finance Group, we understand that the details you provide to us are private and personal. It’s important that you feel secure when dealing with us. Equally, it’s important for you to understand how we protect your privacy and how we may use your personal information. As such, our policies are designed to ensure you are fully protected under Australian privacy laws.
We are committed to abiding by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant laws.
Personal Information
When we refer to personal information, we mean information from which your identity is reasonably apparent. This may include your name, date of birth, address, account details, occupation, and other identifying information. If you are applying for finance, we may also collect details such as the ages and number of your dependants, employment details, and proof of earnings and expenses.
Additionally, we may collect credit information, such as your repayment history, outstanding finance, and any defaults. Credit information is often exchanged between credit providers and credit reporting bodies.
If you apply for any insurance products through us, we may also collect health information, which will only be collected with your consent.
Why we collect your personal information
We collect your personal information to assess your application for finance, manage that finance, and maintain our relationship with you. We may also use your information for direct marketing and to offer you other products and services from time to time.
We may disclose your personal information to other organisations that provide products or services used or marketed by us, or to organisations that have or are considering having an interest in your finance or our business.
How do we collect your personal information?
Where practical, we will collect your personal information directly from you. We may also collect your personal information from:
Government bodies such as the Australian Taxation Office (ATO)
Your representatives and advisers (e.g., accountants, lawyers, financial planners)
Referral sources and direct marketing events
Credit reporting bodies, court judgements, bankruptcy searches, and other search providers.
Unsolicited information
If we collect unsolicited information, and it is determined that we do not need it, we will destroy or de-identify the information. For unsolicited employment-related information (e.g., CV or resume), we may keep the information for future employment opportunities.
Do we disclose your personal information?
We may disclose your personal information to the following:
Third-party service providers (e.g., IT providers, consultants)
Our related entities and affiliates
Organisations involved in managing your finance (e.g., call centres, printing services)
Regulatory bodies (e.g., Australian Taxation Office, courts)
Anyone you provide consent to
International entities that provide support functions.
Direct marketing
We may use your personal information to inform you about new finance products, offers, or services. You can opt-out at any time by contacting us at [email protected] or using the unsubscribe function in marketing emails.
Updating your personal information
It is important that the personal information we hold about you is accurate. Please notify us if your details change. You can contact us at [email protected] to update your information.
Access and correction of your personal information
You have the right to request access to the personal information we hold about you. Requests can be made by contacting us. We may charge a fee for retrieving and supplying the information.
If the information we hold about you is incorrect, you may request a correction, and we will investigate the issue and respond within 30 days.
Using government identifiers
We will not use your government identifiers (e.g., tax file numbers) for purposes other than those required by law.
Sensitive information
We will only collect sensitive information (e.g., racial or ethnic origin, political beliefs, health information) with your consent.
How safe and secure is your personal information?
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our staff are bound by confidentiality agreements, and we use secure systems to store your data.
Complaints
If you are dissatisfied with how we handle your personal information, please contact us at [email protected]. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If unresolved, you can contact the Australian Financial Complaints Authority (AFCA).
Further information
For more information about how we manage your personal information, please contact us at 0481 008 633 or [email protected].
Changes to our privacy policy
We may update this privacy policy from time to time to reflect changes in the law or our business practices. This policy was last updated on 1 Oct 2024
